Mospaly's Privacy Policy

1 Introduction & Scope

Mospaly is an internationally licensed online gaming platform serving users in Bangladesh and beyond. This privacy policy takes effect the moment you visit the mospaly website, create an account, play games, or use any of our services.

Mospaly's privacy policy is built to international standards. We comply with the GDPR (General Data Protection Regulation) and applicable local data protection laws. Our goal is simple — to keep your personal information fully secure and ensure it is never misused.

This policy applies to all mospaly services — including the website, mobile app, Live Casino, slot games, fish games, and all other gaming modules.

2 What Information Is Collected

Mospaly only collects information that is necessary to deliver our services. We never collect unnecessary data or use your information without your consent.

Directly Provided Information

• Name, email address & mobile number (collected at registration)
• Date of birth (for age verification)
• Address & ID details (for KYC verification)
• Payment information — mobile banking number or bank account (used for transactions only)
• Messages or complaints sent to the support team

Automatically Collected Information

• IP address and device type
• Browser type & operating system
• Session duration and activity logs on the platform
• Gaming History & Transaction Records
• Data collected via cookies (see Section 6)

3 Purpose of Data Collection

Mospaly uses your information only for specific, legitimate, and transparent purposes. We never sell your data or use it for unauthorized purposes.

Primary Purposes

• Account Management: Creating, maintaining, and securing your mospaly account.
• Service Delivery: Playing games, processing transactions, and activating bonuses.
• Customer Support: Resolving your questions and complaints.
• Legal Obligations: KYC, AML (Anti-Money Laundering), and regulatory reporting.
• Fraud Prevention: To detect suspicious activity and keep the platform secure.
• Development & Analytics: Improving the quality of mospaly's services.

Marketing Communications

If you agree, mospaly may send you emails or SMS messages about new offers, bonuses, and promotions. You can withdraw this consent at any time through your account settings or by contacting our support team.

4 Data Storage & Security

Mospaly uses industry-leading technology to protect your information. Our servers are housed in internationally certified data centers.

Technical Security

• 256-bit SSL/TLS encryption — across all data transfers
• Personal data protected with AES-256 encryption
• Multi-layer firewall & intrusion detection system
• Regular third-party security audits
• 24/7 real-time security monitoring

Organizational Security

Only authorized mospaly staff can access your personal information. All employees are bound by strict confidentiality agreements and receive regular data protection training.

5 Sharing Data with Third Parties

Mospaly never sells your personal information. However, in limited circumstances, data may be shared with trusted third parties in order to deliver our services.

When Information May Be Shared

• Payment Processor: To process transactions — only the minimum necessary information.
• KYC Provider: On a secure platform for identity verification.
• Game Software Provider: For the technical requirements of game operations.
• Legal Authorities: Upon a valid court order or request from a regulatory authority.
• Security Partners: To prevent fraud and money laundering.

All of mospaly's third-party partners are bound by strict data protection agreements. They may only use your data for specified purposes and cannot transfer it elsewhere.

6 Cookies & Tracking

Mospaly uses cookies and similar technologies on its website. Cookies are small text files stored on your device that help improve your browsing experience.

Cookie Types

• Essential Cookies: Required to maintain login sessions and ensure security. Without these, mospaly cannot function properly.
• Performance Cookies: To measure website speed and performance.
• Functionality Cookies: To remember your preferences (language, theme).
• Analytics Cookies: For analyzing user behavior — always anonymized.

You can block cookies through your browser settings, though doing so may prevent some mospaly features from working properly.

7 Your Rights

Mospaly respects your data rights. Under international privacy law, you have the following rights:

8 Children's Privacy

Mospaly's services are strictly for users aged 18 and above. We do not knowingly collect personal information from minors.

If we become aware that data has been collected from a minor, we will immediately close that account and permanently delete all associated data. If a parent or guardian suspects their child has created an account on mospaly, please contact us right away.

9 Data Retention Period

Mospaly does not retain your information longer than necessary. Retention periods depend on the type of data and applicable legal requirements.

• Account Information: For the duration of your active account and up to 5 years after closure.
• Transaction Records: A minimum of 5 years as required by legal obligations.
• KYC Documents: Typically 5 to 7 years, in line with regulatory requirements.
• Marketing Information: Deleted immediately upon withdrawal of consent.
• Support Conversations: Up to 3 years after a dispute is resolved.

10 Policy Updates

Mospaly may update this privacy policy from time to time. For any significant changes, we will notify you by email and post a notice on the website.

Continuing to use mospaly after any changes takes effect means you accept the updated Privacy Policy. We recommend checking the last updated date regularly.

11 Contact

For any questions, complaints, or requests regarding our Privacy Policy, please reach out to our dedicated data protection team.